Overview

​At Claire Cavanagh Naturopath, operating under ABN 39 175 056 417, we are dedicated to safeguarding your privacy as a client and as an online visitor to our website. We utilise the information we collect about you to enhance the services we provide. Respecting the privacy and confidentiality of the information you provide is fundamental to us. We adhere to the Privacy Act (1988) and Australian Privacy Principles and comply with the Code of Conduct of the Health Complaints Commission. For any inquiries or further information, please email us at claire@clairecavanagh.com.au.

This Privacy Policy explains how Claire Cavanagh Naturopath (“we”, “us”, “our”) collects, uses, stores, and discloses your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).

By engaging with our services or providing your information, you agree to the terms of this Privacy Policy.

What Information We Collect

We may collect personal information including:

• Full name, date of birth, address, phone number, and email

• Health information, including medical history, symptoms, test results, medications, and lifestyle factors

• Appointment history and clinical notes

• Payment and billing information

• Communications between you and our clinic

Health information is classified as sensitive information under the Privacy Act. We only collect this information where it is reasonably necessary to provide naturopathic services and with your consent.

Purpose of Collection

We collect, hold, use, and disclose your personal information for the primary purpose of:

• Providing naturopathic assessment, care, and treatment

• Developing and managing personalised treatment plans

• Monitoring your health progress and clinical outcomes

• Communicating with you regarding appointments, treatment, and support

Secondary purposes may include:

• Administrative and business operations

• Processing payments and managing accounts

• Complying with legal and regulatory obligations

We will not use or disclose your personal information for any other purpose without your consent unless required or authorised by law.

Consent

By providing your personal and health information, you consent to its collection, use, and disclosure in accordance with this Privacy Policy.

You may withdraw your consent at any time by contacting us in writing. Withdrawal of consent may impact our ability to continue providing services to you.

Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Your information is stored securely using practice management systems including:

• SimpleClinic

• Cliniko

We may also use secure third-party providers for:

• Payment processing

• Email and communication services

We retain your personal and health information only for as long as required to fulfil the purposes outlined in this policy and to comply with legal and professional obligations.

Payment Information and Card Storage

We use secure third-party payment processors, including Stripe, to process payments.

Where you provide your payment details, you consent to your payment information being securely stored by our payment provider for the purpose of:

• Processing payments for consultations, services, products, or testing

• Charging outstanding balances

• Applying late cancellation or non-attendance fees in accordance with our cancellation policy

We do not store your full credit card details on our own systems.

All payment information is handled in accordance with the security standards and privacy policies of our payment providers.

Overseas Disclosure

Some third-party service providers used by us may store or process personal information outside Australia.

By providing your information, you acknowledge and consent to this disclosure. We take reasonable steps to ensure such providers comply with privacy standards comparable to Australian law.

Disclosure of Personal Information

We do not sell, rent, or trade your personal information.

We may disclose your information to:

• Third-party service providers who assist in operating our business

• Other healthcare practitioners (with your consent)

• Regulatory bodies or law enforcement where required or authorised by law

All disclosures are limited to what is reasonably necessary.

Access and Correction

You have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate, incomplete, or outdated information

Requests should be made in writing using the contact details below. We will respond within a reasonable timeframe.

Children’s Privacy

We do not knowingly collect personal information from individuals under 18 years of age without parental or guardian consent.

If we become aware that such information has been provided without consent, we will take reasonable steps to delete it.

Marketing Communications

We will only send marketing communications where you have expressly consented to receive them.

You may opt out at any time by:

• Clicking the unsubscribe link in emails, or

• Contacting us directly

We will process opt-out requests promptly.

Website Use and Public Information

If you voluntarily provide information in public forums (e.g. blog comments or social media), that information may be publicly accessible and may remain visible in cached or archived formats beyond our control.

Data Breaches

In the event of an eligible data breach, we will comply with our obligations under the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner where required.

Complaints

If you have a complaint regarding how your personal information is handled, please contact us in writing.

We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner or visit:
https://www.oaic.gov.au/privacy/privacy-complaints

Changes to This Policy

We reserve the right to update this Privacy Policy at any time.

Any changes will be effective immediately upon publication on our website. We recommend reviewing this policy periodically.

Contact Details

If you have any questions or concerns about our privacy practices, please contact us at claire@clairecavanagh.com.au.