Claire Cavanagh Naturopath

Acceptance of Terms
By accessing this website, booking an appointment, or engaging with services provided by Claire Cavanagh Naturopath (“we”, “us”, “our”), you agree to these Terms of Service. If you do not agree, please do not use our services.

Nature of Services
Our services are naturopathic and complementary in nature. They are designed to support general health and wellbeing and are not a substitute for medical care. We do not diagnose medical conditions or provide emergency medical services. You should always consult your GP or relevant healthcare provider for medical concerns, diagnoses, or urgent care.

Not Medical Advice
Information provided on this website, in consultations, or through programs is for educational and informational purposes only. It is not intended to diagnose, treat, cure or prevent disease, replace medical advice or treatment, or substitute care from a qualified medical practitioner. You agree to take responsibility for how you use this information and to seek appropriate medical advice where needed.

Client Responsibilities
By engaging with our services, you agree to provide accurate and complete health information, inform us of any changes to your health, medications, or treatments, and take responsibility for your health decisions and outcomes. Results from naturopathic care vary between individuals and are not guaranteed.

Bookings, Cancellations and Fees
Appointments can be made via our online booking systems, including SimpleClinic and/or Cliniko. Payment is required at the time of booking or as otherwise advised. We require a minimum of 48 hours’ notice for cancellations or rescheduling. Late cancellations (less than 48 hours’ notice) and missed appointments will incur the full consultation fee. By providing your payment details, you authorise us to charge applicable fees, including late cancellation and non-attendance fees, in accordance with this policy.

Payments and Stripe
We use secure third-party payment processors, including Stripe, to manage payments. By making a booking or purchase, you consent to your payment details being securely stored and processed via Stripe and authorise charges for consultations, products, programs, or late cancellation and no-show fees where applicable. We do not store full credit card details on our own servers.

Products, Testing and Third-Party Services
We may recommend or facilitate access to nutritional supplements, functional or pathology testing, and third-party products or services. These are provided by external suppliers. While we aim to recommend high-quality providers, we are not responsible for product reactions or outcomes, delays, errors, or issues with third-party services, or changes in product formulations or availability. All purchases are subject to the terms of the relevant supplier.

Programs and Packages
From time to time, we may offer programs, packages, or memberships. These are subject to separate terms and conditions, which will be provided at the time of enrolment. By enrolling in a program, you agree to the specific terms outlined for that offering, including payment terms, inclusions, and cancellation conditions.

Telehealth Services
Where consultations are provided online, you acknowledge the limitations of telehealth, including potential technical issues, and you are responsible for ensuring a suitable environment and internet connection. Telehealth services are not appropriate for emergencies. In urgent situations, please contact your GP or emergency services.

Website Information
All information on this website is provided in good faith. While we aim to keep content accurate and up to date, we make no guarantees regarding completeness or reliability. Use of this information is at your own risk.

Limitation of Liability
To the maximum extent permitted by Australian law, we are not liable for any loss, damage, or injury arising from use of this website, reliance on information provided, or participation in consultations, programs, or recommendations. Where liability cannot be excluded under the Australian Consumer Law, it is limited to the resupply of services or the cost of resupply.

Indemnity
You agree to indemnify and hold harmless Claire Cavanagh Naturopath from any claims, losses, or expenses arising from your use of this website or services, or your breach of these Terms.

Intellectual Property
All content on this website, including text, graphics, and materials, is owned by or licensed to Claire Cavanagh Naturopath. You may use this content for personal, non-commercial purposes only. You must not reproduce, distribute, or use content without prior written consent.

Privacy
Your personal information is handled in accordance with our Privacy Policy. By using our services, you consent to the collection, use, and disclosure of your information as outlined in that policy, including the use of third-party platforms such as SimpleClinic, Cliniko, and Stripe.

Governing Law
These Terms are governed by the laws of New South Wales, Australia. You agree to submit to the jurisdiction of the courts of New South Wales.

Updates to These Terms
We may update these Terms from time to time. The most current version will always be available on our website.